Refund and Return Policy

Custom and Personalised Goods

All items sold by The Paper Boutique (Pty) Ltd are custom-made and individually personalized with specific names, ages, themes, and color preferences. Due to the bespoke nature of these products, we strictly do not accept returns, exchanges, or cancellations for change of mind once an order has been placed and production has commenced.

Damages Incurred During Transit (Courier)

We take utmost care in packaging your custom party packs securely. However, if your order arrives damaged due to courier handling, we will facilitate a claim and replacement subject to the following strict conditions:

• 24-Hour Notice: You must notify us via email or WhatsApp within 24 hours of the courier delivery timestamp.
• Photographic Proof: You must provide clear photographs of the damaged shipping box before opening it, as well as photos of the damaged items inside.
• Resolution: Once the courier transit damage claim is verified, we will prioritize manufacturing and dispatching a replacement item for you at no extra cost, or issue a store credit. We do not issue cash refunds for transit damages.